Terms of service

Last Updated: June 2026

Welcome to Farm Creek Meat ("Farm Creek Meat," "Company," "we," "our," or "us") a brand of Groceroots Inc.. These Terms of Use and Conditions of Purchase ("Terms") govern your access to our website, products, services, and purchases.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.

1.     Privacy Policy

 

Please refer to our Privacy Policy, available at here (“Privacy Policy”) for information about how we collect, use and disclose information about you.

 

2.     ELIGIBILITY

You must be at least 18 years old to purchase products from Farm Creek Meat.

By placing an order, you represent that you have the legal authority to enter into these Terms and to make purchases from us.

3.     PRODUCTS AND AVAILABILITY

Farm Creek Meat offers meat bundles, individual meat products, and related food products for sale.

All products are subject to availability.

We reserve the right to:

  • Limit quantities
  • Refuse any order
  • Correct pricing errors
  • Modify product offerings
  • Discontinue products at any time

Product photos and descriptions are intended for illustrative purposes only. Actual products may vary due to natural differences in livestock, processing, packaging, and seasonal availability.

4.     ORDERS AND PAYMENT

By placing an order, you authorize Farm Creek Meat to charge your selected payment method for the full purchase amount, including applicable taxes and fees.

We reserve the right to cancel or refuse any order for any reason, including:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Payment processing issues

If an order is canceled after payment has been processed, we will issue a refund for the amount collected.

5.     ORDER PICKUP POLICY

Farm Creek Meat products are sold for pickup only unless otherwise expressly stated.

Customers are responsible for collecting their orders during designated pickup windows and at the designated pickup location.

Customers should inspect all products at the time of pickup.

Risk of loss and responsibility for products transfers to the customer immediately upon pickup.

If a customer fails to retrieve an order during the designated pickup period, Farm Creek Meat reserves the right to charge storage fees, or cancel the order without refund when product quality can no longer be guaranteed.

6.     FOOD SAFETY AND PRODUCT HANDLING

Meat products are perishable and require proper storage and handling.

Customers are responsible for:

  • Prompt refrigeration or freezing after pickup
  • Safe food handling practices
  • Proper thawing procedures
  • Proper cooking temperatures
  • Safe storage and consumption

Once products have been picked up, Farm Creek Meat is not responsible for spoilage, contamination, temperature abuse, improper storage, improper preparation, or improper handling by the customer.

Customers should follow all applicable USDA and local food safety recommendations.

Individuals with food allergies, dietary restrictions, or health concerns are responsible for determining whether products are suitable for consumption.

7.     RETURNS, REFUNDS, AND ORDER ISSUES

Due to the perishable nature of our products, Farm Creek Meat generally does not accept returns.

If an order is:

  • Missing items
  • Incorrect
  • Damaged prior to pickup
  • Otherwise unsatisfactory due to a Farm Creek Meat error

Customers must notify us within three (3) days of pickup.

We may request photographs or additional information to evaluate a claim.

At our sole discretion, we may provide:

  • Replacement product
  • Store credit
  • Partial refund
  • Full refund

Refunds are not guaranteed and will be evaluated on a case-by-case basis.

8.     NO RESALE

Products purchased from Farm Creek Meat are intended solely for personal or household consumption.

Customers may not resell, redistribute, repackage, relabel, or otherwise use Farm Creek Meat products for commercial purposes without the Company's prior written consent.

Farm Creek Meat reserves the right to refuse future sales, cancel orders, or terminate customer accounts if we determine that products are being purchased for unauthorized resale or commercial distribution.

9.     PICKUP LOCATION DISCLAIMER

Farm Creek Meat may utilize grocery stores, retail locations, or other third-party businesses as customer pickup locations.

These pickup locations act solely as independent pickup points for customer convenience.

The grocery store or pickup location is not the seller of the products and is not responsible for:

·       Product quality

·       Product condition

·       Product availability

·       Customer refunds

·       Order modifications

·       Customer service issues

·       Claims relating to products purchased directly from Farm Creek Meat

All questions, complaints, refund requests, and product-related concerns must be directed to Farm Creek Meat.

10.  CUSTOMER ACCOUNTS

If you create an account with Farm Creek Meat, you are responsible for:

  • Maintaining accurate information
  • Protecting your password
  • All activity occurring under your account

You agree to notify us immediately of any unauthorized use of your account.

By creating an account, you also consent to receive electronic communications from us (e.g., via email or by posting notices to the Sites). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.

11.  INTELLECTUAL PROPERTY

All content on the Farm Creek Meat website, including logos, text, graphics, images, product descriptions, and designs, is the property of Farm Creek Meat or its licensors.

No content may be copied, reproduced, distributed, or used without our prior written consent.

12.  PROHIBITED USES

You agree not to:

  • Violate any law or regulation
  • Interfere with website operations
  • Attempt unauthorized access to systems or accounts
  • Use automated tools to scrape or collect website data
  • Misrepresent your identity
  • Use the website for unlawful purposes

13.  DISCLAIMER OF WARRANTIES

Farm Creek Meat products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, Farm Creek Meat disclaims all warranties, whether express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee uninterrupted website availability or error-free operation.

14.  LIMITATION OF LIABILITY

To the fullest extent permitted by law, Farm Creek Meat shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

  • Product purchases
  • Product use
  • Website use
  • Delays
  • Errors
  • Service interruptions

Our maximum liability for any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.

15.  INDEMNIFICATION

You agree to indemnify and hold harmless Farm Creek Meat, its owners, employees, contractors, affiliates, and representatives from claims, damages, losses, liabilities, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of products
  • Your violation of applicable laws
  • Your negligent handling or preparation of products

16.  DISPUTE RESOLUTION; ARBITRATION

PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES US AND YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH WE AND YOU CAN SEEK RELIEF UNDER THESE TERMS. IN PARTICULAR, WE AND YOU AGREE TO GIVE UP OUR RIGHTS TO BRING CERTAIN DISPUTES BEFORE A JURY OR RESOLVE CERTAIN CLAIMS IN COURT OR AS A MEMBER OF A CLASS PROCEEDING.

·       Binding Arbitration. For any dispute arising out of or related to these Terms or the Services, Content, or Products, except for any disputes, claims, suits, actions, causes of action, demands or proceedings or disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents (each, a “Dispute”), to the extent permitted by applicable law, you and we agree (a) to waive your and our respective rights to have any and all Disputes resolved in a court, and (b) to waive your and our respective rights to a jury trial. Instead, you and we agree to arbitrate Disputes through binding arbitration. Arbitration is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court.

·       No Class Arbitrations, Class Actions or Representative Actions. To the extent permitted by applicable law, you and we agree that any Dispute is personal to you and us and that any Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. To the extent permitted by applicable law, you and we agree that there will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals.

·       Federal Arbitration Act. You and we agree that these Terms affect interstate commerce and that the enforceability of this Section 16 shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law.

·       Notice; Informal Dispute Resolution. You and we agree that each party will notify the other party in writing of any Dispute or any small claims dispute within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute or small claims dispute informally. Notice to us shall be sent by certified mail or courier to Farm Creek Meat 600 W 6th Street, Suite 400, Fort Worth, TX 76102. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Farm Creek Meat account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute or small claims dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent to the address we have on file for you, and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute or small claims dispute, (y) a description in reasonable detail of the nature or basis of the Dispute or small claims dispute, and (z) the specific relief that we are seeking. If you and we cannot agree how to resolve the Dispute or small claims dispute within thirty (30) days after the date notice is received by the applicable party, then either you or we may commence an arbitration proceeding or, to the extent specifically provided for in Section 16 ("Binding Arbitration" paragraph above), file a claim in court.

·       Process. You and we agree that any Dispute or small claims dispute must be commenced or filed by you or us within one (1) year of the date the Dispute or small claims dispute arose, otherwise the underlying claim is permanently barred (which means that you and we will no longer have the right to assert such claim regarding the Dispute or small claims dispute). You and we agree that (a) the arbitration will be conducted in the county where you reside, (b) arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the Judicial Arbitration and Mediation Services (“JAMS”), which are explained in more detail in Section 16 below and hereby incorporated by reference, and (c) that the state or federal courts of the State of Florida and the United States, respectively, shall have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. You may also litigate a small claims dispute in the small claims court located in the county of your billing address if the small claims dispute meets the requirements to be heard in that small claims court.

·       Authority of Arbitrator. As limited by the FAA, these Terms and the JAMS rules referenced above, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of the scope of this arbitration agreement and whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

·       Rules of JAMS. The arbitration will be administered by JAMS in accordance with the JAMS Comprehensive Arbitration Rules (the “JAMS Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The JAMS Rules are available at https://www.jamsadr.com/rules-comprehensive-arbitration/#Rule-16-1.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section. To the extent there are any conflicts between the JAMS Rules and these Terms, the Terms will control.

·       Severability. If any term, clause or provision of this Section 16 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this Section 16 will remain valid and enforceable. Further, the waivers set forth in this Section 16 are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law.

·       Opt-Out Right. You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the Terms of this Section 15 by writing to: Farm Creek Meat 600 W 6th Street, Suite 400, Fort Worth, TX 76102. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 17.

17.  GOVERNING LAW

These Terms shall be governed by and construed under the laws of the State of Florida without regard to conflict of law principles.

Any legal action relating to these Terms shall be brought exclusively in the courts located within that state.

18.  CHANGES TO THESE TERMS

We may update these Terms at any time.

Changes become effective immediately upon posting to our website.

Continued use of our website or services constitutes acceptance of the revised Terms.

19.  CONTACT INFORMATION

Farm Creek Meat

Email: support@farmcreekmeat.com

Website: www.farmcreekmeat.com

For questions regarding these Terms, please contact us using the information above.